Hello! This page aims to answer the most frequently asked questions about VillageDAO.
VillageDAO is a decentralized community success protocol that empowers, and rewards engaged community members to provide support on behalf of web3 products and services. The platform is designed to meet growing customer needs by tapping into the collective knowledge of engaged and impactful community members. By utilizing the benefits of decentralization and the power of a community, VillageDAO aims to revamp customer success in web3.
VillageDAO enables communities (Brands) to support themselves by offering a platform where appointed individuals from a given community (Experts) provide customer service via chat to the rest of the community (Users).
Brands - web3 product/project (dApps, NFT projects, DeFi protocols, DAOs, L2s, wallets and possibly all other types of communities with support needs) with an established community. They fund pools of rewards for Experts.
Experts - experienced, recognized, and trustworthy community members who are well-equipped to provide customer service. They receive rewards for their efforts.
Users - anyone from the community or a newcomer who needs support or has a question related to the Brand. They receive customer service from Experts.
VillageDAO is the most efficient way to engage, reward, and delight your community by enabling it to support, onboard, and upskill itself.